You must obtain a Returns Authorisation code (RA code) by emailing firstname.lastname@example.org within 14 days of receiving your item. This RA code must be filled in on the returns form. Please return your item and the returns/exchange form (delivered with the goods or sent via email) within 14 days of receipt of the goods. We will give you a full refund or exchange* within 30 days of you returning the items. Please note that shipping fees will not be refunded.
Your item(s) should be sent back to us within 14 days. Returns outside these timeframes may be accepted at the discretion of MANÉ and may only be refunded as a store credit.
RETURNS & EXCHANGE POLICY
Items should be returned new, unused (re-saleable), and with all MANÉ tags still attached.
All un-damaged, correctly returned products will be credited to the original credit card used for purchase, including sales taxes for all EU country shipments.
Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new piece separately. Please follow the exchange paperwork found in the package.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. For all faulty items outside of our Returns Policy, please contact email@example.com
We prefer that items are returned to us via recorded delivery where they can be signed for, so that they are protected and insured during transit. Our address for all returns is MANÉ, 47 Heston Avenue, London, TW5 9EU and we request that you contact us at firstname.lastname@example.org in relation to such returns. Please note that we may not accept liability for goods that are not returned via a method where the package is not signed for as we will not accept responsibility for any parcels lost in transit. International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).
Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 (DSR) you are entitled to cancel your order for any item(s) purchased from MANÉ for a full refund within 14 days of receipt of the items. This does not apply to items that cannot be returned for hygiene reasons or those that have been unsealed/spoiled/are not fit for resale. Order cancellations made under the Regulations must be made in writing, quoting your name, address and order number, within 14 days of delivery of your item(s) by email to email@example.com, or by post to the registered office of MANÉ: Notice of Contract Cancellation 47 Heston Avenue, London, TW5 9EU Upon receipt of your notice to cancel the contract, MANÉ will send you a return authorisation code (RA code). This code must be input on the Returns From, and this form must be included in with the returned items. Once you have cancelled your order, the goods should be returned to the address as detailed on the returns form, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us; we therefore recommend that you send via a secure delivery method and retain proof of postage. You will be liable for the cost of returned items and the shipment costs will be refunded to you upon processing receipt of the returned items. This policy does not affect your statutory rights.